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Frequently Asked Questions

Popular Questions
I'm looking to apply for a role in Polymerize!down

That is great! We're more than happy to look at your application and learn more about how you can help us transform the materials industry with us. For more information, you can take a look at our Careers page. We are also part of SGInnovate's Summation Programme & Infinity Programme and are constantly on the lookout for talented, driven interns/apprentices to help in our mission.

Careers & Expertise
Where does my data go if I close my account?down

We strictly commit to our data protection policy and we understand that your data is private and confidential. Should you close your account, your data will be disposed accordingly. For more information about how your data is managed or any questions about retaining your data, please reach out to our account manager or write to us at contact@polymerize.io.

Getting StartedData & Security
I would like to extend the capabilities of the platform using my organisation's integrations.down

We are happy to explore options that will help you achieve your goals better. Do reach out to your account manager or write to us at contact@polymerize.io.

Careers & Expertise
What languages are Polymerize available in?down

Currently, we offer language support in English, Mandarin Chinese (Simplified), Japanese, Korean, German, French, Spanish, and Portuguese. We plan to support more languages in the future. If you would like to request for language support that we have not yet supported, do reach out your account manager or write to us at contact@polymerize.io.

Account & BillingPlatform Features
Can I integrate my API to use my data on Polymerize Labs?down

We facilitate external API integrations. Please write to us at contact@polymerize.io

Platform Features
How do I invite more team members?down

Each team member is assigned an individual license. To invite more team members, please reach out to your account manager.

Platform FeaturesData & Security
Can I just use the AI Engine instead of the entire suite?down

Polymerize Lab is designed to be a one-stop materials informatics platform for you to manage your data and utilize our AI capabilities in one place. However, we offer an alternative solution where you can generate on-demand machine learning models according to your needs. Please write to us at contact@polymerize.io

Platform Features
Is there a country requirement to open a Polymerize account?down

No, there is not. Polymerize is entirely cloud-based and open for organizations all over the globe. We currently serve users from different continents. For more information, please reach out to us at contact@polymerize.io.

Getting StartedAccount & Billing
How do you charge for Polymerize Connect?down

We charge on a per-usage basis with a fixed cost regardless of throughput. Depending on your organization's needs and billing cycles, we offer various pricing plans tailored to your needs. Please write to us at contact@polymerize.io.

Platform FeaturesAccount & Billing
Can I migrate data that I previously stored in another platform?down

Do reach out to your account manager or speak to us at contact@polymerize.io so we can learn more about what platform you use to store your data, and what sort of data you are intending to migrate over.

Platform FeaturesData & SecurityAccount & Billing
Popular Topics
Careers & ExpertiseGetting StartedData & SecurityAccount & BillingPlatform FeaturesKnowledge Hub

Still have questions?Contact our team at contact@polymerize.io or Submit a ticket for priority supportWe typically respond within 2 hours - faster than most chemical reactions!
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