Privacy Policy

• Account & contact information – name, business email address, phone number, company name, job title, country, and your communication preferences.

• Profile & usage information – information you choose to add to your profile, feedback you give us, support requests, survey responses, or content you upload or configure within the platform.

• Billing & payment information – billing contact details, invoicing details and, where applicable, limited payment information processed via our payment providers.

• Correspondence – information you include in emails, support tickets, or other communications with us.

• Usage data – pages and features you access, timestamps, clickstream data, the content you view, and how you interact with the Services.

• Device & technical data – IP address, browser type and settings, device identifiers, operating system, language, and the URL you came from.

• Log data – system logs, error logs, and diagnostic information related to your use of the Services.

• Your organization – account owner or administrators who create and manage user accounts for their teams.

• Single sign-on and integration providers – if you choose to connect Polymerize with third-party tools (for example, SSO providers or lab systems), we may receive basic profile or configuration data as permitted by your settings.

• Marketing and event partners – if you register for a webinar, event, or download content through a partner, limited contact information may be shared with us.

• To provide and maintain the Services Creating and managing accounts, authenticating users, delivering core functionality, providing documentation, and processing transactions.

• To improve and develop our Services Monitoring usage, debugging issues, performing analytics, conducting research, and developing new features and offerings.

• To communicate with you Responding to enquiries and support requests, sending administrative messages (such as security alerts, updates, and changes to our terms or policies), and notifying you about changes in the Services.

• To personalize your experience Remembering your preferences, tailoring content, and suggesting features that may be relevant for your organization.

• For marketing (where permitted by law) Sending you information about our products, features, events, and promotions that may be of interest to you. You can opt out of marketing communications at any time (see “Your rights & choices” below).

• To ensure security and prevent misuse Protecting our Services and users from fraud, abuse, security risks, and other harmful activities; investigating and preventing unauthorized access.

• To comply with legal obligations and enforce our rights Responding to lawful requests from authorities, complying with applicable laws, resolving disputes, and enforcing our agreements.

• Remember your preferences and settings

• Keep you signed in where appropriate

• Understand how you use our Services

• Improve performance and user experience

• Support our analytics and, where applicable, marketing efforts

• Within the Polymerize group With our affiliates and subsidiaries, where necessary, for the purposes described in this policy.

• With service providers With trusted third-party vendors who perform services on our behalf, such as cloud hosting, analytics, email delivery, customer support, payment processing, or security services. These providers may access personal data only to perform their services for us and are obligated to protect it.

• With your organization and collaborators Depending on your account settings and organization structure, your information may be visible to other users within your organization or to collaborators you invite.

• For corporate transactions In connection with a merger, acquisition, financing, or sale of all or part of our business. In such cases, we will take steps to ensure your privacy rights continue to be protected.

• For legal and safety reasons
Where we reasonably believe disclosure is necessary to:

• comply with applicable law, regulation, or legal process;

• respond to valid requests from law enforcement or regulatory authorities;

• protect the rights, safety, or property of Polymerize, our users, or the public; or

• enforce our terms, prevent fraud, or investigate security issues.

• provide the Services and fulfil the purposes described in this policy;

• comply with legal, tax, and accounting obligations;

• resolve disputes; and

• enforce our agreements.

• encryption in transit (and where appropriate, at rest);

• access controls and authentication;

• regular security reviews and monitoring;

• secure development and deployment practices.

• Access – to request a copy of the personal data we hold about you.

• Correction – to request that we correct inaccurate or incomplete data.

• Deletion – to request deletion of your personal data, subject to certain exceptions.

• Restriction – to request that we restrict the processing of your data in certain situations.

• Objection – to object to certain types of processing, including direct marketing.

• Portability – to request a copy of your personal data in a structured, commonly used format.

• Manage marketing communications – You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us. We may still send you non-marketing communications, such as security alerts or service notices.

Terms of Use

2. Changes to These Terms

3. Definitions

• “Website” means polymerize.io and any pages or content under this domain.

• “We”, “us”, or “our” means Polymerize Private Limited.

• “You” means the individual using the Website, and if applicable, the entity on whose behalf you are using the Website.

• “Personal Information” means information that identifies or can identify an individual.

• “Underlying Systems” means the hardware, software, networks, and systems used to deliver or operate the Website.

4. Your Responsibilities

4.1 Provide accurate information

4.2 Use of credentials

• You must keep it secure

• You must not share it with any other person

• You must notify us immediately of any unauthorised access at contact@polymerize.io

4.3 Acceptable use

• Use the Website in a way that disrupts, harms, or interferes with its functioning

• Introduce malware, spyware, bots, scrapers, crawlers, or automated tools without permission

• Attempt to access parts of the Website or systems you are not authorized to access

• Copy, modify, or reverse-engineer any part of the Website or its underlying systems

4.4 Linking to our Website

4.5 Indemnity

• Your breach of these Terms

• Misuse of the Website

• Use of your credentials by any person (with or without your permission)

5. Intellectual Property

6. Disclaimers

• The Website is provided “as is” and “as available”

• We do not guarantee uninterrupted availability or that content is error-free

• We are not responsible for viruses, malware, system failures, or data corruption

• Links to third-party sites are provided for convenience only—we do not endorse or control such sites

• Ensuring your access method is secure

• Implementing appropriate protective measures on your device

7. Limitation of Liability

1. You use the Website at your own risk

2. Polymerize is not liable for any indirect, incidental, special, consequential, or punitive damages, including:
• loss of profits
• loss of data
• loss of business
• business interruption

3. If liability cannot be excluded, it is limited to SGD 100.

4. Nothing in these Terms excludes liability where it is unlawful to do so.

8. Privacy

9. Suspension or Termination

• You breach these Terms

• We believe it is necessary for security, compliance, or operational reasons

10. Communication

• Email

• Notices posted on the Website

11. Governing Law

12. Sever ability

• It will be modified to the minimum extent required to make it enforceable

• The remainder of the Terms will remain in full force and effect

13. Entire Agreement